Return and Refund Policy
Return & Refund Policy - January 5, 2024
Thank you for shopping at Original Capturz. We appreciate your business and want to ensure you're fully satisfied with your purchase. If, for any reason, you're not completely happy with your purchase, please review our return and refund policy below.
Returned by Customer
We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the cost of the new order plus all shipping fees.
Defective or Damaged Products
If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by a lack of quality of the content you provided, we will help you submit a new order, and cover the costs of the new order plus all shipping fees. To initiate a return, please email us at support@originalcapturz.com. We will provide you with instructions on where to send your return.
Returned to Sender Policy
For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.
Wrong Address
If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the cost of the new order plus all shipping fees.
Rejected by the Recipient
If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the cost of the new order plus all shipping fees.
Unclaimed
If you are not able to receive the order at your address, the shipments may be available for pick up at their local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).
Lost Orders Policy
For packages lost in transit, please get in touch with us within 20 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.
Color Consistency
We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
Quality Guarantee
If you’re not satisfied with the quality of the product(s) received, get in touch within 7 days of receiving the item and we’ll do everything we can to investigate and find a solution. If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to you as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure you are completely satisfied with your order. If that's not possible or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account again, then contact your credit card company or payment provider. It may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at support@originalcapturz.com.
Contact Us
If you have any questions about our return and refund policy, please contact us at support@originalcapturz.com. We value your satisfaction and want to ensure that the return or refund process is convenient and efficient for you. If you have any further questions or need assistance with your return, please don't hesitate to reach out to our customer support team. We're here to help make your shopping experience exceptional from beginning to end.